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An Error Occurred?Looking for Help?
Use the available communication channels listed on this page to contact our support team.
Essential Information Before Submit
Before submitting a request, please review the content on this page and the relevant legal documents in the website footer to find the information you need.
Support Cases
Submit an Error Report
Early Access
Customer / Subscription
Payment Issues / Checkout Issues
Common Questions
Request a New Licence
Support: Request a New Licence Case
To have your license reissued and the old one invalidated, you must provide conclusive evidence that you genuinely need this. For more information, please refer to the relevant documents linked in the website footer.
Support Communication Canal
Support email: support@cluddy org

Please include the relevant Support Cases category in the email subject line. In the email body, be sure to provide your first name, last name, and country — these fields are mandatory. Also include all relevant details. For example, if you encountered an error when purchasing a subscription, you must provide your Customer ID and the email address associated with your customer account. This will speed up processing and help prevent delays if we need information you omitted.